[VPS 18] Ridiculously slow speeds over TWC (Time Warner Cable) to my Hostigation VPS
#1
I am going to talk about one issue that Hostigation has had ever since they moved their location in the datacentre and that has been one of the reasons I've dropped this VPS multiple times in the past. Recently it reached a new low and I found it necessary to write about it since I got it confirmed by multiple parties. It is that the network speed to Europe is not acceptable in the slightest for a VPS that supposedly has a 1 Gbps uplink towards the internet.

Here is a speedtest I did on my VPS using nginx configured with h2 multiaccept to my ADSL internet subscription in Russia. This is its peak low speed (8 Kilobyte/s), with the peak highest speed burst being around ~60 Kilobyte/s
The route travels to America the following Cogent to New York? > Time Warner Cable > Hostigation Datacentre> VPS on node e5clt19-lg I have tested the same over another fibre optic ISP in Norway using a slightly different route Telia > Time Warner Cable > Hostigation Datacentre > VPS on node e5clt19-lg. This route got anywhere from 80 Kilobyte/s to the max burst up speed of 200 Kilobyte/s. Both of these results I would frankly call unacceptable.

However, now comes the fun part of my report. Multiple tests to Poland, Germany, Italy and the likes which I'm not going to post here has one feature in common, they all seem to max out at 2 MB/s to ~2.6 MB/s with the sole difference in routing that they are going through level3 > Hostigation Datacentre > VPS on node e5clt19-lg without passing through a Cogent/Telia/TWC route to America, which I have tested to be able to utilize the max bandwidth of the internet lines from Russia and Norway to America using another VPS provider that is based in New York and peers with Cogent/Telia. It is for this reason I believe the 7 hops route over Time Warner Cable in America is to blame for the low transfer speed. Furthermore, the route over Level3 is only about 2-3 hops compared to the 5-8 hops over Telia/Cogent and 7 hops in America over TWC.

With the end of my report I would like to mention that the speed if you transit over Level3 that reaches the max of around ~2.6 MB/s is adequate for an American VPS especially if your max internet bandwidth is around 30Mbps, but the people like me which use the route over Time Warner Cable is providing an unacceptable speed which I have only recorded going upwards to max 200 Kilobyte/s, or as low as 8 Kilobyte/s. The speed is not good enough and I would certainly not stand for it either.
#2
My Hostigation VPS seems to be fine. I'm able to push 50 mb/s through another server just fine.

I'm on node e5clt19-lg too.

[Image: 5949537711.png]

Also, doing a speedtest from Bell (Toronto) to my server is fine. Traceroute goes through Time Warner:

[Image: screenshot-dawgy-185601.png]
I have VPS 18 (Hostigation) and 24 (HostDare).

#3
(2017-01-09, 9:49:40 am)doghouch Wrote: My Hostigation VPS seems to be fine. I'm able to push 50 mb/s through another server just fine.

I'm on node e5clt19-lg too.

[Image: 5949537711.png]

Also, doing a speedtest from Bell (Toronto) to my server is fine. Traceroute goes through Time Warner:

[Image: screenshot-dawgy-185601.png]

Thank you for your reply, but before I begin I must say speedtest.net can always be pretty misleading. Tests to other servers can also be pointless since servers have better peering than normal consumer ISPs, and in the first place they were never meant to be run on dedicated servers, which is what we are interesting in. Toronto is quite close to the source. I guess if it's okay over Time Warner Cable maybe there's another issue going on? I tested again today and still going around 60 kilobyte/s for me here in Russia, but today it maxed at 100 kilobyte/s though. Imagine running a speedtest where you are testing your own servers link by downloading a file from your own LAN, how accurate would that test be? Well, that might be exactly what we are looking at if we direct our speedtest.net result to Rock Hill like you are doing, and as a matter of fact even that result is showing a disturbingly low 47.10 Mbps, which is, per 09.01.2017 defined as "Connection: 1 Gbit/s" on this page https://freevps.us/announcement-13.html while all the proofs I have gathered in this thread actually points towards the internet line being limited to max 100Mbps in terms of upload, which is what I would write it off as at least. I took another test to Rock Hill and it's giving me 64.66Mbps today http://www.speedtest.net/result/5951619477.png

I used another 100mb speedtest file and found out that from Atlanta speeds are 24 MB/s, while if you hit up Dallas or US East you will be lucky to even get over 3 MB/s which I have talked about before when the speeds are ranging from 2 MB/s to 3 MB/s. Note how this is not even to Europe, this is bandwidth inside of America on the very same continent.

Decided to run some speedtest.net from different locations. Trust what you want, I am standing firmly on my belief that it is maxing at 3 MB/s and providing 100 Kilobyte/s for the the lucky selected few. Pay attention to the upload speed on these, we don't care about the download speed.

Average upload speed inside America based on 11 speedtest.net results: 30.77Mbps or 3.84 Megabyte/s

Average upload speed to Europe based on 8 speedtest.net results: 11.9Mbps or 1.48 Megabyte/s


You may find these tests below for reference:


Dallas, TX - Centurylink, Inc http://www.speedtest.net/result/5951493067.png
Download: 24 Mbps, Upload: 10.28 Mbps

New York City, NY - fdcservers.net http://www.speedtest.net/result/5951502294.png
Download: 105Mbps, Upload: 35Mbps

Toronto, ON - fdcservers.net http://www.speedtest.net/result/5951506362.png
Download: 267Mbps, Upload: 34.5Mbps

Buffalo, NY - ColoCrossing http://www.speedtest.net/result/5951571495.png
Download: 310Mbps, Upload: 30.88Mbps

Oxford, OH - Miami University of Ohio http://www.speedtest.net/result/5951567771.png
Download: 50.43Mbps, Upload: 27.93Mbps

Austin, TX - Time Warner Cable http://www.speedtest.net/result/5951564748.png
Download: 134Mbps , Upload: 36Mbps

Columbus, OH - Time Warner Cable http://www.speedtest.net/result/5951562373.png
Download: 111Mbps , Upload: 29Mbps

Miami, FL - fdcservers.net http://www.speedtest.net/result/5951509606.png
Download: 158Mbps, Upload: 62.91Mbps - Looks like we reached new highs here

Denver, CO - fdcservers.net http://www.speedtest.net/result/5951514007.png
Download: 152Mbps, Upload: 26.21Mbps

Pasadena, CA - fdcservers.net http://www.speedtest.net/result/5951518018.png
Download: 188Mbps, Upload: 23.48Mbps

Manassas, VA - LeaseWeb http://www.speedtest.net/result/5951520202.png
Download: 384.5Mbps , Upload: 21.73Mbps

European results:

Haarlem, NL - LeaseWeb http://www.speedtest.net/result/5951524471.png
Download: 51.87Mbps , Upload: 10.74Mbps

Frankfurt, NL - LeaseWeb http://www.speedtest.net/result/5951528787.png
Download: 50.50Mbps, Upload: 12.21Mbps

Oslo, Norway - Telenor Norge AS http://www.speedtest.net/result/5951530976.png
Download: 76.20, Upload: 11.73Mbps

Stokmarknes, Norway - Trollfjord Broadband AS http://www.speedtest.net/result/5951534576.png
Download: 38.38Mbps, Upload: 10.36Mbps

Luxembourg - Datacenter Luxembourg S.A http://www.speedtest.net/result/5951575177.png
Download: 55.63Mbps, Upload: 13.04Mbps

Berlin, Germany - Interoute VDC http://www.speedtest.net/result/5951578187.png
Download: 29.86Mbps, Upload: 9.66Mbps

Stockholm, Sweden - Interoute VDC http://www.speedtest.net/result/5951581131.png
Download: 48.73Mbps, Upload: 12.89Mbps

Moscow, Russian Federation - OAO Transtelecom http://www.speedtest.net/result/5951583234.png
Download: 17.44Mbps, Upload: 14.88Mbps
#4
How fast is your internet connection? Are you sure your ISP does not throttle your connection?
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#5
Mine is good too, My VPS is 18 from Hostigation


Code:
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hitogami@mail:~$ speedtest.py
Retrieving speedtest.net configuration...
Testing from Archnitec (206.xxx.xxx.xxx)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by City Internet Service (Rock Hill, SC) [36.19 km]: 14.464 ms
Testing download speed................................................................................
Download: 452.24 Mbit/s
Testing upload speed....................................................................................................
Upload: 95.74 Mbit/s

Thanks to FreeVPS Hostigation for VPS 18

[Image: show_img.php?userid=20107&vpscount=1]
#6
@Erno I did a few downloads to CacheFly. It wasn't anything out of the ordinary (avg. of 200mbit/s down, and 90 mbit/s upload), but was certainly faster than TWC.

It probably is TWC lagging behind.

EDIT: little mistake up there - I uploaded the file to a server in Chicago
I have VPS 18 (Hostigation) and 24 (HostDare).

#7
I have VPS18 and it works fine for me. I am hosting a teamspeak server on it.
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#8
(2017-01-10, 9:07:32 am)PokemonEx222 Wrote: How fast is your internet connection? Are you sure your ISP does not throttle your connection?

Hello, I have listed the connections I used here for reference. I am able to utilize their max bandwidth with other American and European datacenters, such as in New York or The Netherlands.

Fiber connection 1 in Norway: 30Mbps - Broadnet AS - 7 ports 1 Gbps fiber optic switch from GENEXIS, no throttling, unfirewalled non-NAT IPv4s assigned to devices which connect by cable.
Fiber connection 2 in Norway : 25Mbps - Telenor AS - uses a OpenWRT router from Inteno, IPv4 and IPv6 is NAT, to what I know unthrotteled.
Fiber connection 3 in Russia: 30Mbps with boost to 50Mbps at non-peak hours - Transtelecom - can't remember router, but business subscription that is unthrotteled
ADSL connection in Russia: 4Mbps - Rostelecom - modem from D-Link, business subscription that is unthrotteled.

(2017-01-10, 11:52:22 am)Kotagami Wrote: Mine is good too, My VPS is 18 from Hostigation


Code:
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hitogami@mail:~$ speedtest.py
Retrieving speedtest.net configuration...
Testing from Archnitec (206.xxx.xxx.xxx)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by City Internet Service (Rock Hill, SC) [36.19 km]: 14.464 ms
Testing download speed................................................................................
Download: 452.24 Mbit/s
Testing upload speed....................................................................................................
Upload: 95.74 Mbit/s


Hello, just by doing this speedtest to Rock Hill, SC which I think I already described just how flawed is by nature since you are essentially testing the speed with a very local server.... You are indeed verifying to me that it is not "good", you are seeing 100Mbps upload on a 1Gbps VPS, this VPS has max 100Mbps upload on this speedtest.

(2017-01-10, 12:01:01 pm)doghouch Wrote: @Erno I did a few downloads to CacheFly. It wasn't anything out of the ordinary (avg. of 200mbit/s down, and 90 mbit/s upload), but was certainly faster than TWC.

It probably is TWC lagging behind.

EDIT: little mistake up there - I uploaded the file to a server in Chicago

Also really close I'd say, with that I am not sure if those downloads matter at all since uploads seem to be what is really the issue here. Again the upload here is clearly tested yet again to 100Mbps. I could care less about what download speeds you are testing especially to top-class peering servers. As for the speed sometimes being much lower than 100Mbps, I am still wondering if the TWC links are throttling it or if their agreements with further peering with other carriers or perhaps other TWC infrastructure is overloaded or shaping the traffic. I'd say it's happening internally in the TWC network.

(2017-01-10, 1:52:23 pm)rpark Wrote: I have VPS18 and it works fine for me. I am hosting a teamspeak server on it.

Teamspeak is only reliant on latency it can be set to use extremely low amounts of transfer speed, much more it's usually using this small speed on single clients so even if it's pushing out 100 Kilobyte/s I doubt it would really show in the long run as long as that's provided to each of your users.
#9
I've seen that I've been mentioned / quoted on this or generally about this subject quite a few times already in this thread and the shoutbox. So here is my version of this story / experience that basically supports the report by Erno.

Since Hostigation's move of their hardware in Charlotte, NC, US to a different building in the same data center (see here for the announcement and dates) and the big downtime related to upstream issues (see here for the downtime announcement) VPS 18 was never the same again in terms of network performance.

Overall the big issue started after the downtime related to the upstream issues. Hostigation has changed the bandwidth carriers at that time massively to this consumer grade bandwidth carrier by TWC. And this has had a great impact on the overall performance. The general speed has decreased! The speed to EU has become somewhat bad. I have a 25 Mbps line and I could barely get 10 Mbps out of my VPN over this bandwidth carrier. The amount of hops increased massively from 8 hops to over 15 hops. The latency also increased by this quite a bit (not too much though).


Later I have noticed one weird thing. I have had applied just another time for a VPS 18 because I again wanted a US VPN for Netflix. I got one. I made my setup steps and etcetera. Then I ran a benchmark. I just couldn't get over 100 Mbps! The best speed I got was 11.2 MB/s to Cachefly. Before this the speed usually used to be really great with values of easily over 600 Mbps and over 900 Mbps to the closest locations. I opened a ticket as they advertise 1 Gbit/s and the reply I got was just unbelievable! The support told me everything was fine and provided a proof but the proof was a wget of a 100 MB test file from their own local server in the same data center. Of course this speed test for some reason showed a higher value than 100 Mbps.

I couldn't believe it and so I did even more speed tests again and I couldn't get over 100 Mbps again and again. I even recreated the VPS several times on different nodes and setups. Always the same. Support did nothing. I closed the ticket and cancelled my VPS. VPS plans still say 1 Gbit/s as they advertise so and did nothing about the issues I noticed and reported.


By now however the routes to my location have changed back to 8 hopes and a route from my ISP DTAG over a Level 3 hop directly to Caronet (Hostigation ISP) to their data center. The speed has improved but somehow the performance isn't that great at all. I made a VPN again and started up Netflix. The result was rather horrible. It actually took almost a minute until the app loaded up properly and then it took several minutes until it downloaded the covers. I started a video and it wouldn't start for a while. When it started it was a great 144p experience on a 1080p mobile device (short: looking extremely ugly).

@Erno asked me to do speed tests with the 100 MB test file they made and I downloaded it. It started off with low values at around 10 Mbps. After a bit it went up to 2.4 MB/s and was staying around that. 2.4 MB/s on a 25 Mbps line is alright but I still cannot understand why the actual performance on streaming services and such is so extremely bad.
#10
Yea upload seems bad here, server tested against canada.. 


Code:
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hitogami@mail:~$ speedtest.py --server 4393
Retrieving speedtest.net configuration...
Testing from Archnitec (206.xxx.xxx.xxx)...
Retrieving speedtest.net server list...
Selecting best server based on ping...
Hosted by TELUS (Montreal, QC) [1296.85 km]: 64.057 ms
Testing download speed................................................................................
Download: 313.96 Mbit/s
Testing upload speed....................................................................................................
Upload: 23.14 Mbit/s



I think it could be because of distance (still worse than the download speed) but yea didn't notice this was a 1Gbps box ..

Thanks to FreeVPS Hostigation for VPS 18

[Image: show_img.php?userid=20107&vpscount=1]




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